Login
How does it work?
You have received a WOW Gift voucher with a personal login information.
Surf to the URL provided and log in with the login code and password.
Why can't I log in?
Has the login code been entered correctly?
Sometimes there is a number 0 instead of letter O.
Have you checked the validity of your data on the voucher card?
The card is valid until the date indicated on the voucher.
Have you downloaded the latest version of your browser?
WOW Gift supports the following versions:
- Internet Explorer 8.0 or higher
- Firefox 14.0 or higher
- Google Chrome 21 or higher
- Safari 5.0 or higher.
I can't enter my address details in the checkout
In this case it is recommended to open the shop in Google Chrome.
What should I do if I have lost my login details?
Contact our helpdesk via the contact form.
When the login details have been registered, we will send them by e-mail.
If the giver has chosen not to register the login details, we will then verify your data with the giver.
Once this has been verified and approved, you will receive new login details.
Did the above answers fix your problem?
If the answer to the question is not listed here, please fill in the form or contact our telephone helpdesk.
The telephone helpdesk can be reached on telephone number 010-4371914
The telephone helpdesk is available from Monday to Friday from 8 a.m. to 5 p.m.
What is the delivery time of ordered gifts?
By default, we assume a delivery time of up to 5 working days.
If a gift cannot be delivered within the agreed 5 working days, you will receive a message from us.
In the busy month of December, delivery times may increase.
I still haven't received my gift?
If the gift has not been received after 10 working days and you have not been informed about a possible later delivery, please contact our helpdesk.
Will I receive an order confirmation of my choice?
With a correct order you will always automatically receive an order confirmation by e-mail.
Please keep this order confirmation. You need this for warranty and service questions.
Can I change or exchange my choice for a gift?
A 14-day trial period applies to all products (with the exception of subscriptions, experiences, vouchers, Christmas packages and gift cards).If you want to exchange, the return and shipping costs are for your account.
What should I do if I have received the wrong gift?
In this case, please contact the helpdesk.
What happens to my personal data?
When ordering a gift, we may ask for name and address details in order to be able to deliver the gift to the correct address.
Your e-mail address and telephone number are required to confirm the order or to inquire about any ambiguities.
We only use this information to process your order.
This personal data will therefore not be provided to third parties for purposes other than the delivery of the gift.
How do I know that my donation to the charity will actually go to the charity?
At the end of the order period, we report to the giver how many recipients have chosen for the selected charities.
The amount collected will transfer WOW Gift to the relevant charity and the giver will also receive proof of this.
The actual deposit to the charity will be made after the order period has closed.